Merchandise can be returned or exchanged within 14 days of
receipt. All returned merchandise
must not be altered, washed, worn, and have all tags attached. Items that do not meet these criteria
will be returned to you at your expense. Final sale items
cannot be returned. All original
shipping charges are non-refundable. Tags that have been cut off and pinned, or
secured back on in anyway will not be accepted.
If you receive an item that is defective, damaged or incorrect, you must notify us via email within 3 business days of receiving the merchandise. A replacement will be sent, if available, upon receipt - with the condition that the merchandise has not been worn or washed with all tags attached.
Please include the order's invoice number on the exterior of the package. Returns should be sent to:
5317 Ballard Ave NW
Seattle, WA 98107
Once we receive your package, your return will be processed
within 5-7 business days. Your
refund will be processed in the original form of payment. We will notify you by e-mail once your
return has been completed. Please
note, your banking institution may require additional days to process and post
the return to your account once they have received information from Ketch.